Customers with special seating or access requirements can join our Experience Card Access Scheme, which enables us to provide the best possible service and seats for customers with accessibility needs. It's free to join and we provide members with a personal service to tell them what's coming up. It also allows members to book accessible seats and wheelchair spaces online, by phone, or in person. The scheme also offers further offers and discounts across our leisure centres as long as they are eligible for certain benefits.
Facilities for Customers with a Disability
Entry to the building is via a ramp and semi automatic doors. Wheelchair access is possible to the majority of public areas within the Pavilion - with the exception of the Snug Bar, Committee Room, Circle and Circle Bar.
In the Auditorium
Position for wheelchairs are located on the flat floor area of the theatre in Row G. Access is not available into the Circle.
There is a modern facility, accessible from the Foyer. There is also a similar facility located on the the Mezzanine level, the level below the Ballroom. This toilet is accessible via the lift and located near to the Lucullus Room.
There are eight wide parking bays for disabled drivers. Much of the car park is relatively flat and there are no steps to negotiate.
Amplification for Customers with Hearing Impairment
The Pavilion Theatre and Ballroom are fitted with the Sennheiser Infrared Amplification System. The system receives amplified signals from staged events and transmits them via infrared beams.
Unlike the more traditional loop systems, users require a receiver which can be either worn around the neck and used in conjunction with their own hearing aid (in the T position) or headsets worn directly in ear if they do not have a hearing aid, or their hearing aid does not have a T position.
This system is far superior in that it works in all areas of the hall and is far less likely to produce interference for sound system. However, please note that it is not the same as a traditional "Loop System", so just switching a hearing aid to the "T" position without also using a receiver will not work.
Receivers and headsets are available from the main reception desk in the foyer. We do not ask for a deposit for the use of the equipment but you will be asked to leave your name and address. This information is destroyed when the equipment is returned.
Our staff will be happy to explain how the receivers work.
Guide Dogs & Assistance Dogs
Guide dogs and Assistance Dogs are permitted into all areas of the Pavilion. They are to be kept on a lead at all times and under control. Water is available on request.
If you have not visited our venue before, please read our visual guide.