In order to provide our patrons with the best and most appropriate arrangements for any accessibility or special seating requirements they may have, we kindly request that you call our ticketing staff on 0844 576 3000 or call in person at the BIC or Pavilion ticket offices.
We can therefore ensure that you have been given the best service for your requirements and give you full guidance to our venues facilities. We look forward to hearing from you.
Facilities for Customers with a Disability
Entry to the building is via a ramp and semi automatic doors. Wheelchair access is possible to the majority of public areas within the Pavilion - with the exception of the Snug Bar, Committee Room, Circle and Circle Bar.
In the Auditorium
Position for wheelchairs are located on the flat floor area of the theatre in Row G. Access is not available into the Circle.
There is a modern facility, accessible from the Foyer. There is also a similar facility located on the the Mezzanine level, the level below the Ballroom. This toilet is accessible via the lift and located near to the Lucullus Room.
There are eight wide parking bays for disabled drivers. Much of the car park is relatively flat and there are no steps to negotiate.
Amplification for Customers with Hearing Impairment
The Pavilion Theatre and Ballroom are fitted with the Sennheiser Infrared Amplification System. The system receives amplified signals from staged events and transmits them via infrared beams.
Unlike the more traditional loop systems, users require a receiver which can be either worn around the neck and used in conjunction with their own hearing aid (in the T position) or headsets worn directly in ear if they do not have a hearing aid, or their hearing aid does not have a T position.
This system is far superior in that it works in all areas of the hall and is far less likely to produce interference for sound system. However, please note that it is not the same as a traditional "Loop System", so just switching a hearing aid to the "T" position without also using a receiver will not work.
Receivers and headsets are available from the main reception desk in the foyer. We do not ask for a deposit for the use of the equipment but you will be asked to leave your name and address. This information is destroyed when the equipment is returned.
Our staff will be happy to explain how the receivers work.
Guide Dogs & Assistance Dogs
Guide dogs and Assistance Dogs are permitted into all areas of the Pavilion. They are to be kept on a lead at all times and under control. Water is available on request.