Access
The Bournemouth Pavilion Theatre welcomes everyone and wants the venue to be accessible by all.
Access Scheme
Customers with special seating or access requirements can apply join the BH Live Access Scheme, which enables us to provide the best possible service and seats for customers with accessibility needs. Discounted or complimentary Personal Assistant tickets may be available if you require assistance when attending an event at our venues.
Am I Eligible?
If you are in receipt of one of the following, you will be able to join the Access Scheme:
- PIP
- DLA
- Attendance Allowance
- Certificate of Visual Impairment
- Access Card
How to apply
If you are new to our venues, you will need to create an online account. Click My Account at the top of the page and follow the instructions for creating a new account. Once your account has been created, send your name, account number and a copy of your proof (listed above) to access@bhlive.org.uk
If you have an account with us already, send your name, account number and a copy of your proof (listed above) to access@bhlive.org.uk
How to book
Once you have received confirmation that your account has been registered on the Access Scheme, you will be able to book accessible tickets through your online account. You will need to log in to this account first before selecting your seats. At the checkout, the complimentary Personal Assistant ticket will be added to your order (subject to availability).
If you have any queries, you can contact us on access@bhlive.org.uk
General Access
Entry to the building is via a ramp and semi automatic doors. Wheelchair access is possible to the majority of public areas within the Pavilion, with the exception of the Snug Bar, Committee Room, Circle and Circle Bar.
In the Auditorium
Positions for wheelchairs are located on the flat floor area of the theatre in Row G. Access is not available into the Circle.
Toilet Facilities
There is a modern facility, accessible from the Foyer. There is also a similar facility located on the Mezzanine level, the level below the Ballroom. This toilet is accessible via the lift and located near to the Lucullus Room.
Car Parking
There are eight wide parking bays for disabled drivers. Much of the car park is relatively flat and there are no steps to negotiate.
Amplification for Customers with Hearing Impairment
The Pavilion Theatre is fitted with the Sennheiser Mobile Connect System.
It is a Wi-Fi based system that allows users to connect and listen to the show via the Sennheiser MobileConnect app on their own mobile phone which in turn links to either their digital hearing aid via Bluetooth or through cabled/Bluetooth headphones.
Before you arrive at the venue:
Download the Sennheiser MobileConnect app from the app store on your device
When you arrive at the venue:
- Join the Wi-Fi network _PAV_MobileConnect using the password obtained from the venue
- Open the app and scan the QR code in the venue by clicking the search button
- Select the Pavilion Theatre audio channel
- Connect your headphones or hearing aid to your device via Bluetooth or cable
- Click the listen button
Our staff will be happy to explain how the app work.
Guide Dogs & Assistance Dogs
Guide dogs and Assistance Dogs are permitted into all areas of the Pavilion. They are to be kept on a lead at all times and under control. Water is available on request.
Visual Guides
If you have not visited our venue before, please read our visual guide.
^ Opening times vary, please visit our Your Visit page for opening times
* Calls charged the same as a local rate call